Our Flights

FAQs By Topic

We hope we’ve managed to cover all the questions you might have about our brand new flights for pets. If you have a question we haven’t thought of please get in touch. We’d love the feedback.

Flights, Routes & Crew

We aim to take the stress and worry out of flying for your pets and you!

We believe we have a pretty innovative and unique service with a few things that you won’t find anywhere else:

  • All pets travel in the CABIN of the aircraft (we don’t treat your animals like cargo!)
  • Every flight has an experienced Pawmobile animal manager on board accompanying our VIPs (Very ImPAWtant Passengers) throughout the trip
  • Shorter check in times and immediate unloading at their destination means less time you need to worry about your pets
  • Check in, loading and securing, monitoring in flight, and unloading at the destination are all done by animal loving Pawmobile representatives
  • ZERO possibility of your precious pets being left on the tarmac in hot or cold weather

Our first flights will provide services between Melbourne, Hobart and Launceston. We hope to expand our routes in the near future (depending on demand and interest).

Initially, we’ll be running return flights between Victoria and Tasmania weekly on a Saturday.  We chose Saturday services so that our clients don’t have to worry about taking time off work or driving in peak traffic to drop their pets off or pick them up.

We’re open to feedback and suggestions and have the flexibility to add more flights if needed.

The safety of the animals and our crew is our number one priority. Although our aircraft can fly in most weather conditions, if we believe that weather conditions are such that it would be too dangerous, or cause distress or injury to the animals, we may choose to delay the flight.

Depending on the forecast, we may be able to delay the flight to later the same day, however, there is the possibility that we may need to reschedule the flight to the following day.

We will contact all our clients with animals booked on the flight as soon as we can to advise of potential delays and provide regular updates.

Every flight will be crewed by one of our animal loving pilots and a Pawmobile staff member. These are the same people who will be loading and unloading the aircraft and looking after them in flight.

Please call to discuss your needs with us.

If we can’t organise a pick up or drop off for you we can recommend some great local businesses that do.

We may able to assist with this. We have several high quality dog boarding kennels and catteries that we are happy to recommend.

Give us a call to chat about your requirements.

We can only transport people at this time, sorry!

Bookings & Enquiries

Bookings can be made by phone or email. We don’t have an online booking process as we need to make sure your pets meet our Fit To Fly requirements (and our clients usually have a range of questions for us, too!).

Phone enquiries can be made to 0450 429 009 or email to info@pawmobile.com.au

Once you’ve made contact with us and had a chat, we’ll send en email with our easy to complete booking form. The form can be completed electronically or printed and sent back to us as a scan or photograph.

Yes we do require full payment so that we can confirm your booking.

We also encourage early bookings as our flight capacity is strictly limited by the size of the aircraft.

Our full Terms & Conditions are here.

We aim to provide the best possible service to our clients and we will work with you wherever we can to accommodate your needs.

We charter the aircraft for our flights and our partner charter company work with us to be as flexible as possible. However, as we have limited capacity on each flight, late cancellations effectively mean we have no ability to fill a vacant space on the flight. We hope to continue providing our flight services (and expand) but the reality is we can’t stay in business if we can’t pay for the aircraft costs.

In summary, our policy on refunds is:

  • Cancellations made at least 7 days prior to the scheduled flight will be refunded in full
  • Cancellations made less than 7 days but more than 72 hours prior to the scheduled flight will be eligible for 50% refund
  • Cancellations made less than 72 hours prior to the scheduled flight are not eligible for refund

Yes you can. If you provide notice of the preferred new date at least 5 days before the original scheduled departure there are no additional charges or fees.

See our T & C’s for full details of our refunds and cancellations policies  .

 

We try to make the check in process as simple as we can so we just need you to bring:

  • photo ID for the person nominated to drop off the pet
  • the crate with bedding and water dispenser (and toy if you like)
  • the label for the top of the crate with name, address and contact details of the person picking up the pet (at the time of confirming your booking we will have sent you a label that you can print off for this)
  • your pet!!

This is completely up to you.

Our aim is to provide the safest flight service for your pets currently available in Australia. Having said that, we do remind all our clients that there is some risk involved in air travel, and of course there is always risk involved when transporting live animals.

If you already have Pet Insurance for your animals we suggest you check the policy inclusions as you may well be covered already. We are always happy to chat and provide additional advice and recommendations if required.

Pawmobile has professional indemnity and public liability insurance, as do our airline partners.

We sure do. Call us to chat if you think your pets might meet one these criteria (or maybe to let us know we missed a category!):

  • senior pets
  • rescue pets needing transport to their new forever homes or permanent foster care
  • multiple animals on the same flight

We don’t list our fares online as they vary depending on a wide range of factors including crate size, animal weight, any discounts that might apply, and the route being flown.

We hope to set up an online estimator in the future but for the moment we look forward to chatting with our potential clients in person.

Yes we are required to charge GST on top of the fare.

Apologies for the long, detailed content of this FAQ, but we make no apologies for the fact that we are passionately against puppy farms and any other operation that chooses to exploit pets for commercial gain (and anywhere else that animal cruelty and neglect occur). Below is the full text of our policy which can also be viewed on out Terms and Conditions page:

Commercial Breeding of Pets (Including Puppy Farms)

Pawmobile has supported rescues and responsible, ethical breeders for many years. We welcome enquiries from genuine rescue organisations and ethical, responsible breeders.

Pawmobile has not, and will not, support puppy farmers or any other enterprise where pets are bred for commercial purposes (ie for profit).

We reserve the right to refuse any booking (or cancel any booking) at any time in relation to any animal that we believe has been, or will be, sourced from a for profit commercial breeding establishment, and/or in circumstances where we obtain information that animals are:

being exploited,  and/or

treated inhumanely, and/or

not provided with adequate food, shelter or veterinary care, and/or

in an environment where they are not able to perform normal behaviours for their species, and/or

at risk of, or suffering from, psychological damage or harm due to the conditions they are kept in. 

We will not be liable for any loss or damages to any person as a result of the exercise of our right to refuse or cancel a booking under the terms as described above.

The sole exception to this policy is our reserved right to agree to provide a service to an animal or animals that are being transported away from a commercial breeding establishment by a registered rescue organisation for the purposes of rescue and rehoming.

We can’t simplify it much more than this: if you run a puppy farm, intensive cat breeding business, or any other intensive animal breeding and selling for proft operation or business, DONT CONTACT US FOR A QUOTE OR BOOKING as our refusal most certainly will offend you.

Who Can Fly?

Our Fit To Fly policy has been developed with one simple goal: ensuring the safety and welfare of EVERY animal we transport.

 We prefer to keep things light and fuzzy and warm because that describes our passengers, too, but the wellbeing of every animal we transport is a very important part of what we do so we know you’ll understand why we take this so seriously.

At the time of booking it is a condition of the booking that clients acknowledge that they have read and understood our conditions and agree to abide by them, and that they agree that their pets are Fit To Fly.

We urge all our potential clients to read our Fit To Fly policy which is available in full here Fit To Fly + T&Cs .

Apologies for the long, detailed content of this FAQ, but we make no apologies for the fact that we are passionately against puppy farms and any other operation that chooses to exploit pets for commercial gain (and anywhere else that animal cruelty and neglect occur). Below is the full text of our policy which can also be viewed on out Terms and Conditions page:

Commercial Breeding of Pets (Including Puppy Farms)

Pawmobile has supported rescues and responsible, ethical breeders for many years. We welcome enquiries from genuine rescue organisations and ethical, responsible breeders.

Pawmobile has not, and will not, support puppy farmers or any other enterprise where pets are bred for commercial purposes (ie for profit).

We reserve the right to refuse any booking (or cancel any booking) at any time in relation to any animal that we believe has been, or will be, sourced from a for profit commercial breeding establishment, and/or in circumstances where we obtain information that animals are:

being exploited,  and/or

treated inhumanely, and/or

not provided with adequate food, shelter or veterinary care, and/or

in an environment where they are not able to perform normal behaviours for their species, and/or

at risk of, or suffering from, psychological damage or harm due to the conditions they are kept in. 

We will not be liable for any loss or damages to any person as a result of the exercise of our right to refuse or cancel a booking under the terms as described above.

The sole exception to this policy is our reserved right to agree to provide a service to an animal or animals that are being transported away from a commercial breeding establishment by a registered rescue organisation for the purposes of rescue and rehoming.

We can’t simplify it much more than this: if you run a puppy farm, intensive cat breeding business, or any other intensive animal breeding and selling for proft operation or business, DONT CONTACT US FOR A QUOTE OR BOOKING as our refusal most certainly will offend you.

Puppies and kittens must be at least 8 weeks of age.

We do not have a fixed maximum age limit as the conditions can vary so widely between breeds. Please call us to chat about your pets individual circumstances. In most cases senior cats and dogs will be able to fly (we may suggest you discuss this with your vet first, depending on the age and general health of your senior sweetheart).

Veterinary Fit To Fly At Altitude certificates are not a mandatory requirement to fly with us.

In essence, we believe it is extremely difficult, if not impossible, for anyone to guarantee with 100% certainty that an individual animal has absolutely zero risk while flying at altitude.

Yes – we do reserve the right to ask you to have your vet give your pet a health check and have a discussion with you about the suitability of flying your pet depending on the individual circumstances of your animals (see our Fit To Fly policy for detailed information Fit To Fly + T&Cs).

We believe you know your pets better than anyone, and that’s why we ask you to read our Fit To Fly requirements and then make your decisions about whether your animals meet the health and fitness conditions.

We reserve the right to request that a health certificate be provided if we are concerned that your pet may be adversely impacted by flying.

Yes we do.

Veterinary Fit To Fly At Altitude certificates are not a mandatory requirement to fly with us.

In essence, we believe it is extremely difficult, if not impossible, for anyone to guarantee with 100% certainty that an individual animal has absolutely zero risk while flying at altitude.

Yes – we do reserve the right to ask you to have your vet give your pet a health check and have a discussion with you about the suitability of flying your pet depending on the individual circumstances of your animals (see our Fit To Fly policy for detailed information Flight Terms & Conditions).

We believe you know your animals better than anyone, and that no-one wants to expose their animals to adverse health effects, and that’s why we ask you to read our Fit To Fly requirements and then make your decisions about whether your your animals meet the health and fitness conditions, or whether they need a check up and chat with your vet before you book a flight.

We will always schedule our flights to avoid any animals being on board the aircraft on very hot days, and the aircraft are heated and cooled as needed. However, we also reserve the right to refuse boarding at check in for any animal that we believe is not Fit To Fly.

If your pet has fur, feathers or fins and a suitable approved airline crate then we’d be delighted to say welcome aboard!

We do have some size limitations (we couldn’t fit a draft horse through the door, for example) but if the crate fits, and the animal is healthy we’d love to talk about it.

After many years working with animals in rescues we totally get that not all dogs want to be best buddies with every other dog on the planet.

We do not have a blanket ban on fear reactive dogs and we’d love to help you transport your special pooch if we possibly can.

Our aircraft loading is done by our Pawmobile crew and animal loving pilot so we may be able to make special arrangements to enable your dog to fly with

It may be possible to fly more than one animal in a crate.

This will depend on the age and size of the animals, as well as the crate size being adequate.

Bookings that involve more than one animal per crate will only be accepted if the animals are from the same household or litter.

Please get in touch for advice on this and pricing.

We get it! And we take great care from the moment our VIP’s check in to minimise their stress as much as humanly possible. We keep cat crates separated from the dogs in their crates and provide visual barriers wherever we can.

This carries through to our flight loading where our pilot and Pawmobile crew take enormous care with the placement of each crate in the aircraft. We reduce sight lines between animals as much as we can, and we would never load crates facing each other as this creates unnecessarily stressful surroundings for some of our passengers.

As all our animals are transported within close proximity to each other inside the aircraft we do require proof that they are free of major diseases (also known as the core diseases).

We will ask you to provide evidence from your vet. This may be a current vaccination certificate (issued not less than 7 days before the flight), or titre testing results issued within the 12 months prior to your pet’s flight.

Please refer to our Fit To Fly policy for detailed requirements including for puppies and kittens Flight Terms & Conditions .

Our number one goal is to make sure every single animal that travels with us arrives and departs happy, healthy and stress free.

We don’t want to make the process any more cumbersome or expensive than necessary, so in the vast majority of our VIPs (Very Impawtant Passengers) this will not be needed.

Our Flight Terms & Conditions policy has detailed information on the requirements that need to be met for your pet to fly with us. In some cases, such as very young or very old pets, pregnant animals, sick animals, and where there may be concerns regarding a pet’s fitness to fly, we will discuss this with you and work through the options.

We reserve the right to request that a veterinary health certificate be provided if we are concerned that there is risk of adverse impacts to your pet from flying.

Click Flight Terms & Conditionsto read or download our Fit To Fly policy  .

Cats do not have any special quarantine requirements for entry to Tasmania.

All dogs entering Tasmania, unless they are returning Tasmanian residents who departed Tasmania less than 14 days prior to re-entry or meet the requirements for exemption,  must provide proof of treatment given within 14 days prior to entry against Hydatid Tape Worm.

The treatment is in the form of a drug named Praziquantal and is contained in a number of all wormer type tablets. You MUST take care to ensure that the worming treatment you provide prior to your pet’s travel contains the Praziquantal.

You will be required to present evidence of the administration of the treatment, or evidence of meeting the exemption category, when you check your pet in to us on the day of the flight (this may be in the form of the wormer packet with details recorded of the day the treatment was given, or a statutory declaration confirming the details, or a veterinary certificate). We are required to carry the evidence with us on arrival in Tasmania.

More details on requirements and exemptions can be found on the Biosecurity Tasmania website here: CLICK HERE

The Airport & Check-in

Pawmobile representatives will be available to check your pet in from one hour prior to departure. Check in cut off is 30 minutes prior to departure time.

We try to make the check in process as simple as we can so we just need you to bring:

  • photo ID for the person nominated to drop off the pet
  • the crate with bedding and water dispenser (and toy if you like)
  • the label for the top of the crate with name, address and contact details of the person picking up the pet (at the time of confirming your booking we will have sent you a label that you can print off for this)

Something else that makes our service different…..we all know our pets are happier with us than with strangers in a strange environment, so we don’t mind at all if you choose to stay with your pet/s after check in until it’s time to load the aircraft!

We need to check them in to make sure they are fit to fly and that their crate is secure and the right size., but after we’ve checked them over you are very welcome to keep them company until we load.

Alternatively, you can check them in and leave them with us in our air conditioned office. They’ll be monitored and chatted to right up until we depart.

Yep we most certainly do. During the booking process you will be asked to provide identification details of the person who will be checking the animal in at point of departure, as well as those of the person who will be picking up your pet/s.

We will not release any animal without photo identification of the person specified in the booking.

Yes we do. We ask for the microchip number to be provided during the booking process. Our check in representatives will scan the microchip of each animal and ensure that it matches the booking. This is especially important if multiple puppies or kittens are travelling on the same flight.

Crates must meet the minimum standards for the transport of animals by air within Australia. Crates must be in good working condition. The standards and suggested crate sizes are here  .

Get in touch with us for more advice.

Yes you can!

Crates must meet the minimum standards for the transport of animals by air within Australia. Crates must be in good working condition. The standards and suggested crate sizes are here  .

Get in touch with us for more advice.

We do have some limited crates in various sizes available for hire. We can also provide you with recommendations for crate hire if we don’t have a crate available in the size you need.

Absolutely! We want their flight to be as comfortable and stress free as possible. A favourite toy is great, and we recommend a blanket or bedding with their smell on it. Vet Bed is an especially good crate liner as it’s comfy on top, has a non slip backing, and liquids (water or wee) are carried away from the top of the liner making it a more pleasant experience for your pets.

We do NOT recommend newspaper or similar as this doesn’t give your pets a stable surface, and it’s just plain unpleasant for them.

Please do not attempt to check a pet in with nothing to line the crate. We will not allow an animal to board if we believe the flight will be uncomfortable for them.

We recommend that all our passengers wear a collar with ID tag containing their name and a mobile phone contact number.

We understand that breeders sending puppies or kittens to their new homes may have paperwork for example.

We will do whatever we can to assist but may be limited by the amount of space in the aircraft.

Please contact us to chat about what you need.

We aim to take the stress and worry out of flying for your pets and you!

We believe we have a pretty innovative and unique service with a few things that you won’t find anywhere else:

  • All pets travel in the CABIN of the aircraft (we don’t treat your animals like cargo!)
  • Every flight has an experienced Pawmobile animal manager on board accompanying our VIPs (Very ImPAWtant Passengers) throughout the trip
  • Shorter check in times and immediate unloading at their destination means less time you need to worry about your pets
  • Check in, loading and securing, monitoring in flight, and unloading at the destination are all done by animal loving Pawmobile representatives
  • ZERO possibility of your precious pets being left on the tarmac in hot or cold weather

In Flight Factoids

All animals travel inside the cabin of the aircraft. They are loaded in their crates and secured for the flight by the pilot and Pawmobile crew.

Yes. All our flights have heating, air conditioning or fresh air in flight.

In addition, our departure and arrival times will be set to take climate into account. During summer months our flights will depart much earlier to minimise the amount of time our passengers spend in the aircraft in hotter weather.

Yes, in fact we insist on it. Flying at altitude can be dehydrating so we recommend making sure your pets have plenty of water prior to the flight and they must have a crate with a water receptacle in it during the flight.

This depends on whether your pets travel well or are they likely to become a little travel sick?

We advise discussing your pet’s needs with your vet well before you intend to fly them. They may recommend a motion sickness remedy and we strongly suggest that this should be trialed well before the flight to ensure there are no adverse side impacts. See our Fit To Fly policy for more information here  .

We strongly recommend a visit to your vet well before your intended flight to discuss available options for your animal.

Sedation comes with a  number of risks to your pet’s health and there may be alternative remedies that are much safer than sedation.

We check the physical condition of all animals at check in and we will not allow any animal on board the aircraft if we believe that it is not Fit To Fly. This may include refusing boarding to a sedated animal if we believe there is a risk to the wellbeing and safety of the animal.

Please contact us to discuss this before making a booking.

We aim to take the stress and worry out of flying for your pets and you!

We believe we have a pretty innovative and unique service with a few things that you won’t find anywhere else:

  • All pets travel in the CABIN of the aircraft (we don’t treat your animals like cargo!)
  • Every flight has an experienced Pawmobile animal manager on board accompanying our VIPs (Very ImPAWtant Passengers) throughout the trip
  • Shorter check in times and immediate unloading at their destination means less time you need to worry about your pets
  • Check in, loading and securing, monitoring in flight, and unloading at the destination are all done by animal loving Pawmobile representatives
  • ZERO possibility of your precious pets being left on the tarmac in hot or cold weather

We use twin propeller aircraft so there is some noise during flight. We also have additional lining inside the cabin which reduces the noise considerably.

The noise is most obvious only during the few minutes of take off and landing, with the engine noise lowering significantly during the vast majority of our flight time.

In our experience most animals travel well and many of them simply sleep the journey away.

Arrival At Destination

Pretty much immediately!

As our flights are all private charters the only passengers are your pets. This means as soon as we land and taxi to out terminal bay we will immediately commence unloading the aircraft and bringing the animals straight to the gate for you.

A quick ID check to make sure the right animal is going to the right person and you’re all done.

We also provide regular road transport runs between Melbourne, Sydney and Adelaide.

If your destination is WA, Qld or NT we can assist with transfers to other flights for you.

Sadly, sometimes life just gets a little hairy and unpredictable. We get that, and we’ll try to work with you to find a sensible solution.

We have Pawmobile representatives at each location who may be able to wait with your pets for a limited amount of time. If your delay looks like it’s going to be significant, we’ll talk through some options including emergency boarding or arranging road transfer to a nominated location.

Please bear in mind that we may have to charge additional fees if our representatives are required to remain at the airport, transfer your pets, or provide another form of accommodation.