Terms & Conditions

Welcome to Pawmobile!

Below are terms and conditions, as required under Australian and international consumer laws, in relation to refunds and privacy, and terms and conditions for the use of this website.

Returns

Stuff happens! Sometimes its because we didn’t get it quite right when we ordered something online, and sometimes things go wrong. We get it, so our return policy is pretty simple:

First: get in touch by email or phone and we’ll try to resolve your issue as quickly, and painlessly, as possible.

Changed your mind/got the wrong item?: you’ll need to cover the cost of returning the item/s to Pawmobile (and supply a postage paid envelope or satchel for us to send you the item you actually want). If your new item is a higher price than the original one we’ll get you to pay the difference before we send off your shiny new order. Please note that all returns due to change of mind or incorrect item ordered must be returned in new condition. If you’re just returning an item (not replacing it with something else) we will refund your purchase price (less postage of course) as soon as we receive your returning item and verify that it’s in new condition.

Faulty item: should your item “fail” or break due to a fault or weakness in the components we will refund the purchase price or replace the item. We’ll need to chat with you (pics are even better) to make sure it is a fault in the product (see “stuff happens” above), so please get in touch as soon as you become aware that there might be an issue.

Please remember, we can’t provide a warranty or guarantee against your dog chewing, so please don’t be offended if we ask you about the possibility of your gorgeous furkid/s doing a little restyling. We’re reasonable animal loving people and we want you and your pets to get the most out of the products we sell, so we’ll go to great lengths to keep you pawfectly happy!

Privacy Policy

The short version: Pawmobile collects your information solely for the purpose of providing goods and services to you. Pawmobile will never, ever share your information with any other party, person or organisation (unless required to do so by law).

Now for the long legal version: At Pawmobile, accessible from www.pawmobile.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Pawmobile and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@pawmobile.com.au

General Data Protection Regulation (GDPR)

Pawmobiles’ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • Pawmobile needs to perform a contract with you
  • You have given Pawmobile permission to do so
  • Processing your personal information is in Pawmobile legitimate interests
  • Pawmobile needs to comply with the law

Pawmobile will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Should you wish to have your personal information removed permanently from Pawmobile records please contact us by email.

Log Files

Pawmobile follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Pawmobile uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Pawmobile does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Terms & Conditions – Website

These terms and conditions outline the rules and regulations for the use of Pawmobile’s Website, located at www.pawmobile.com.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Pawmobile if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Pawmobile, you agreed to use cookies in agreement with the Pawmobile’s Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

License

Unless otherwise stated, Pawmobile and/or its licensors own the intellectual property rights for all material on Pawmobile. All intellectual property rights are reserved. You may access this from Pawmobile for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from Pawmobile
  • Sell, rent or sub-license material from Pawmobile
  • Reproduce, duplicate or copy material from Pawmobile
  • Redistribute content from Pawmobile

This Agreement shall begin on the date hereof.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organisations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pawmobile; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pawmobile. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Pawmobile’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Your Privacy

Please read Privacy Policy above on this page.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.