PAWMOBILE PTY LTD FIT TO FLY POLICY AND TERMS AND CONDITIONS
Our Fit To Fly Policy and Terms and Conditions have been developed to ensure we can provide the safest and most stress free experience for pets that need to fly. We try to make the Fit To Fly policy and Terms and Conditions of booking as user friendly as possible.
We encourage all our prospective clients to read through all the Fit To Fly content and our Terms and Conditions prior to making a booking. We reserve the right to alter, amend or add to the policy at any time and all changes will be published to this page immediately.
Fit To Fly
General
We have developed our air transport services for pets with the safety and wellbeing of the animals as our number one priority. We will take every possible step to provide a stress free and safe travel experience for every animal that we agree to transport. As air travel (for people and animals) carries inherent risks, you acknowledge and agree that you understand these risks, and you agree that you have taken every possible precaution to ensure that your pet is fit to travel at altitude on the day of your scheduled flight. By booking with us you agree that you have read, understood and agree to comply with all of the relevant stipulations in this Fit To Fly policy, and all Terms and Conditions contained in this document and any associated booking documents issued by Pawmobile.
Vaccinations
As all our animals are transported within close proximity to each other inside the aircraft we do require proof that they are free of and vaccinated against, major diseases (also known as the core diseases).
We will ask you to provide evidence from your vet. This may be a current vaccination certificate (issued not less than 7 days before the flight), or titre testing results issued less than 12 months prior to your pet’s flight.
Our minimum vaccination requirements are:
Dogs: C5 Vaccination or Titre Test Results + Kennel Cough Vaccination
Cats: F3
Puppies: C3 (please call to discuss if your vet does not provide C5 for puppies)
Kittens: F3
Entry Requirements for Tasmania
There are no requirements for animals moving between States and Territories within Australia to undergo quarantine, with the exception of dogs entering Tasmania.
Dogs entering Tasmania must be have proof of treatment given within 14 days prior to entry against Hydatid Tape Worm. There are limited exceptions to this requirement (including puppies under 12 weeks of age and returning Tasmanian residents who departed Tasmania less than 14 days prior to re-entry, and some working dogs). A full list of conditions and exemptions can be found on the Biosecurity Tasmania website here: CLICK FOR LINK
The treatment is in the form of a drug named Praziquantal and is contained in a number of all wormer type tablets. You MUST take care to ensure that the worming treatment you provide prior to your pet’s travel contains the Praziquantal. We recommend obtaining the wormer treatment from your vet to ensure that it is the correct treatment.
You will be required to present evidence of the administration of the treatment (or evidence substantiating an exemption category) when you check your pet in to us on the day of the flight (for example: this may be in the form of the wormer packet with details recorded of the day the treatment was given, a certificate from your vet if they administered it for you, or a statutory declaration confirming the details).
With effect from 1st July 2021 Biosecurity Tasmania requires all dogs entering Tasmania to be certified free of Brown Dog Tick. A declaration must be completed that certifies that the person responsible for the dog has physically examined the dog to ensure that it is free of the Brown Dog Tick and is physically healthy. This examination must be conducted in the 24 hours immediately prior to entry to Tasmania.
We are required to carry the evidence of Hydaitds treatment and declaration of tick free status with us on arrival in Tasmania. We reserve the right to withhold the provision of our transport services if the animal does not have the appropriate certification of treatment and declaration provided to us prior to our nominated deadline.
Veterinary Fit To Fly Certification
Veterinary Fit To Fly At Altitude certificates are not a mandatory requirement to fly with us. Yes – we do reserve the right to ask you to have your vet give your pet a health check and have a discussion with you about the suitability of flying your pet depending on the individual circumstances of your animals (see examples below).
Our number one goal is to make sure every single animal that travels with us arrives and departs happy, healthy and stress free. We don’t want to make the process any more cumbersome or expensive than necessary, so in the vast majority of our VIPs (Very Impawtant Passengers), a veterinary certificate will not be needed.
We do reserve the right to request that a veterinary health certificate be provided if we are concerned that there is risk of adverse impacts to your pet from flying. Some of the cases in which we might ask you to provide us with a veterinary health certificate are (but not limited to):
very young or very old pets,
pregnant animals,
sick animals, and
where there may be other concerns (physical or mental) regarding a pet’s fitness to fly.
We will discuss this with you and work through the requirements and assist with finding options to ensure your pet is able to fly with us if possible.
In essence, we believe it is extremely difficult, if not impossible, for anyone to guarantee with 100% certainty that an individual animal has absolutely zero risk while flying at altitude.
We believe you know your pets better than anyone, and that’s why we ask you to read our Fit To Fly requirements and then make your decisions about whether your animals meet the health and fitness conditions.
We reserve the right to examine all animals on presentation at check in, and we may refuse boarding to our flights by any animal that we believe is likely to be at increased risk of adverse impacts by flying.
Airline Approved Travel Crates
We will only transport animals in approved crates in good working condition and the correct size for the animal being transported.
You must ensure that you have purchased, hired or borrowed the correct size crate for your animal, both by dimensions and maximum weight limitations.
Please check with us if you are unsure or require guidance on choosing the correct sized crate for your pets.
If at check in your pet is in an incorrectly sized crate, or a crate that is in poor condition, we may choose to either refuse boarding to the flight, or provide a hire crate if available, at additional costs to you.
Please be aware that all animals must have appropriate bedding material in their crate. For dogs and cats newspaper and puppy pads are NOT adequate or permitted.
For all crates supplied by us we provide new vet bed in every crate.
Terms and Conditions
Commercial Breeding of Pets (Including Puppy Farms)
Pawmobile has supported rescues and responsible, ethical breeders for many years. We welcome enquiries from genuine rescue organisations and ethical, responsible breeders.
Pawmobile has not, and will not, support puppy farmers or any other enterprise where pets are bred for commercial purposes (ie for profit).
We reserve the right to refuse any booking (or cancel any booking) at any time in relation to any animal that we believe has been, or will be, sourced from a for profit commercial breeding establishment, and/or in circumstances where we obtain information that animals are:
being exploited, and/or
treated inhumanely, and/or
not provided with adequate food, shelter or veterinary care, and/or
in an environment where they are not able to perform normal behaviours for their species, and/or
at risk of, or suffering from, psychological damage or harm due to the conditions they are kept in.
We will not be liable for any loss or damages to any person as a result of the exercise of our right to refuse or cancel a booking under the terms as described above.
The sole exception to this policy is our reserved right to agree to provide a service to an animal or animals that are being transported away from a commercial breeding establishment by a registered rescue organisation for the purposes of rescue and rehoming.
We can’t simplify it much more than this: if you run a puppy farm, intensive cat breeding business, or any other intensive animal breeding and selling for proft operation or business, DONT CONTACT US FOR A QUOTE OR BOOKING as our refusal most certainly will offend you.
BOOKING TERMS, PAYMENTS, CHANGES AND CANCELLATIONS
Time to sit, stay and pay attention! We know this is the boring section but it’s really imPAWtant so we’ll keep it short and sweet because we really want you to read it.
Our number one priority is the safety and wellbeing of your pet. We will take every possible step to provide a stress free and safe travel experience for every animal that we agree to transport.
We would be as devastated as you in the event something happens, so we accept your booking on the basis that you agree that you have taken all necessary precautions to ensure that your pet is fit to fly at altitude…….health and safety first!
BOOKINGS AND PAYMENTS
As our flights all have limited capacity (and we want to help as many of our furry and feathered passengers get to their destinations as possible) we have developed the following booking and payment policy. We believe this enables us to provide fair access to our flights for all our clients.
We are unable to accept tentative bookings as this can lead to “no show” bookings on the flight day (potentially preventing other clients being able to book and travel on their preferred day).
All bookings are provisional at the time of booking and will not be confirmed in our booking Pawtal unless the air fare is paid in full by close of business on the invoice due date. Our standard policy for payments is three days from the date we issue and send the invoice (we try to send these the same day you make a booking).
If the booking is for a flight less than 7 days from the day of booking, we reserve the right to take payment at the time of booking.
After we have taken the details of your provisional booking, we will provide an email with flight details (all the really interesting bits) and an electronic invoice for payment by the due date through our payment gateway. We absorb the processing fees so you have no added costs!
Bookings not paid in full by close of business on the due date will automatically lapse and be removed from our booking Pawtal and invoicing systems. The space for that booking will be made available for booking to other clients immediately.
CHANGES, REFUNDS, CANCELLATIONS
We aim to provide the best pawsible service to our clients, and we will work with you wherever we can to accommodate your needs.
We charter the aircraft for our flights and our partner charter companies work with us to be as flexible as possible. However, as we have limited capacity on each flight, late cancellations and booking changes effectively mean we have no ability to fill a vacant space on that flight. We hope to continue providing our flight services (and expand our routes) and that means we have to have some rules and pawlicies around bookings.
(We know it’s tedious but you’re doing great…..have a bikkie as a mid-point reward, stay with us and read on.….not far to go now).
Refunds
Our standard (non-peak period 1 February to 30 November) refund policy is:
Cancellations made at least 8 days prior to the scheduled flight will be refunded the amount paid less a cancellation fee of $50.
Cancellations made 7 days or less prior to the scheduled flight are not eligible for refund.
Peak period (1 December to 31 January) refund policy:
Cancellations made at least 15 days prior to the scheduled flight will be refunded the amount paid less a cancellation fee of $50.
Cancellations made 14 days or less prior to the scheduled flight are not eligible for refund.
Booking Changes
We do not charge any additional fees to change your booking to a later scheduled flight provided you notify us:
- at least 8 days prior in non-peak periods (1 February to 30 November) or
- at least 14 days prior in peak periods (1 December to 31 January)
to the scheduled departure of your original booking, and the new booking is for the same route as the original booking.
Should you need to change your scheduled flight to a later date, and you notify us less than 8 days (non-peak periods) or less than 15 days (peak periods) prior to your scheduled departure, you will incur a late change fee equal to 50% of the original airfare.
In all cases where a change to a booked flight is requested, we will try our very best to accommodate your changed travel needs, however, you acknowledge and agree that we cannot guarantee that we will have capacity on all flights. We will transport your pet on the closest available scheduled flight with capacity.
Private Charter Bookings
There are no change fees for alterations to dates on our private charter bookings.
Cancellations at least 15 days prior to the scheduled flight date are eligible for full refund less cancellation fee of $100.
Cancellations 14 days or less prior to the scheduled flight date are eligible for full refund less cancellation fee of $250.
Acceptance of Terms and Conditions
By making payment and therefore confirming your booking, you acknowledge and agree that you understand the risks of air travel and understand and accept all the terms and conditions as specified above.
GOLD STAR AND PATS FOR YOU!
We appreciate your attention, please grab yourself a treat for reading through this. We’re looking forward to meeting you and your pets!
The Pawmobile Crew
Acknowledgement and Indemnity
By booking a flight through us, you acknowledge and agree that you have read, understood and agree to comply with all policies, terms, conditions and requirements set out in this policy and any associated booking forms issued by Pawmobile.
We have developed our air transport for pets services with the safety and wellbeing of the animals as our number one priority. We will take every possible step to provide a stress free and safe travel experience for every animal that we agree to transport. As air travel (for people and animals) carries inherent risks, you acknowledge and agree that you understand these risks, and accept that Pawmobile and its staff, and the air charter providers, are not liable for any injury, illness or death that may occur.
We strongly recommend you consider obtaining pet travel insurance for your pets. Pawmobile and its air charter providers have professional indemnity and public liability insurance coverage, however, we accept your booking on the basis that you agree that you have taken all necessary precautions to ensure that your pet is fit to fly at altitude.
