Our Fit To Fly policy has been developed with one simple goal: ensuring the safety and welfare of EVERY animal we transport.

 We prefer to keep things light and fuzzy and warm because that describes our passengers, too, but the wellbeing of every animal we transport is a very important part of what we do so we know you’ll understand why we take this so seriously.

At the time of booking it is a condition of the booking that clients acknowledge that they have read and understood our conditions and agree to abide by them, and that they agree that their pets are Fit To Fly.

We urge all our potential clients to read our Fit To Fly policy which is available in full here Fit To Fly + T&Cs .

Apologies for the long, detailed content of this FAQ, but we make no apologies for the fact that we are passionately against puppy farms and any other operation that chooses to exploit pets for commercial gain (and anywhere else that animal cruelty and neglect occur). Below is the full text of our policy which can also be viewed on our Terms and Conditions page:

Commercial Breeding of Pets (Including Puppy Farms)

Pawmobile has supported rescues and responsible, ethical breeders for many years. We welcome enquiries from genuine rescue organisations and ethical, responsible breeders.

Pawmobile has not, and will not, support puppy farmers or any other enterprise where pets are bred for commercial purposes (ie for profit).

We reserve the right to refuse any booking (or cancel any booking) at any time in relation to any animal that we believe has been, or will be, sourced from a for profit commercial breeding establishment, and/or in circumstances where we obtain information that animals are:

being exploited,  and/or

treated inhumanely, and/or

not provided with adequate food, shelter or veterinary care, and/or

in an environment where they are not able to perform normal behaviours for their species, and/or

at risk of, or suffering from, psychological damage or harm due to the conditions they are kept in. 

We will not be liable for any loss or damages to any person as a result of the exercise of our right to refuse or cancel a booking under the terms as described above.

The sole exception to this policy is our reserved right to agree to provide a service to an animal or animals that are being transported away from a commercial breeding establishment by a registered rescue organisation for the purposes of rescue and rehoming.

We can’t simplify it much more than this: if you run a puppy farm, intensive cat breeding business, or any other intensive animal breeding and selling for proft operation or business, DONT CONTACT US FOR A QUOTE OR BOOKING as our refusal most certainly will offend you.

Puppies and kittens must be at least 8 weeks of age.

We do not have a fixed maximum age limit as the conditions can vary so widely between breeds. Please call us to chat about your pets individual circumstances. In most cases senior cats and dogs will be able to fly (we may suggest you discuss this with your vet first, depending on the age and general health of your senior sweetheart).

Veterinary Fit To Fly At Altitude certificates are not a mandatory requirement to fly with us.

In essence, we believe it is extremely difficult, if not impossible, for anyone to guarantee with 100% certainty that an individual animal has absolutely zero risk while flying at altitude.

Yes – we do reserve the right to ask you to have your vet give your pet a health check and have a discussion with you about the suitability of flying your pet depending on the individual circumstances of your animals (see our Fit To Fly policy for detailed information Fit To Fly + T&Cs).

We believe you know your pets better than anyone, and that’s why we ask you to read our Fit To Fly requirements and then make your decisions about whether your animals meet the health and fitness conditions.

We reserve the right to request that a health certificate be provided if we are concerned that your pet may be adversely impacted by flying.

Yes we do.

Veterinary Fit To Fly At Altitude certificates are not a mandatory requirement to fly with us.

In essence, we believe it is extremely difficult, if not impossible, for anyone to guarantee with 100% certainty that an individual animal has absolutely zero risk while flying at altitude.

Yes – we do reserve the right to ask you to have your vet give your pet a health check and have a discussion with you about the suitability of flying your pet depending on the individual circumstances of your animals (see our Fit To Fly policy for detailed information Flight Terms & Conditions).

We believe you know your animals better than anyone, and that no-one wants to expose their animals to adverse health effects, and that’s why we ask you to read our Fit To Fly requirements and then make your decisions about whether your your animals meet the health and fitness conditions, or whether they need a check up and chat with your vet before you book a flight.

We will always schedule our flights to avoid any animals being on board the aircraft on very hot days, and the aircraft are heated and cooled as needed. However, we also reserve the right to refuse boarding at check in for any animal that we believe is not Fit To Fly.

If your pet has fur, feathers or fins and a suitable approved airline crate then we’d be delighted to say welcome aboard!

We do have some size limitations (we couldn’t fit a draft horse through the door, for example) but if the crate fits, and the animal is healthy we’d love to talk about it.

So far we’ve safely and happily transported dogs, cats, bunnies, rats, birds and goats. We get very excited at new and unusual queries!

After many years working with animals in rescues we totally get that not all dogs want to be best buddies with every other dog on the planet.

We do not have a blanket ban on fear reactive dogs and we’d love to help you transport your special pooch if we possibly can.

Our aircraft loading is done by our Pawmobile crew and animal loving pilot so we may be able to make special arrangements to enable your dog to fly with us.

It may be possible to fly more than one animal in a crate.

This will depend on the age and size of the animals, as well as the crate size being adequate.

Bookings that involve more than one animal per crate will only be accepted if the animals are from the same household or litter.

Please get in touch for advice on this and pricing.

We get it! And we take great care from the moment our VIP’s check in to minimise their stress as much as humanly possible. We keep cat crates separated from the dogs in their crates and provide visual barriers wherever we can.

This carries through to our flight loading where our pilot and Pawmobile crew take enormous care with the placement of each crate in the aircraft. We reduce sight lines between animals as much as we can, and we would never load crates facing each other as this creates unnecessarily stressful surroundings for some of our passengers.

As all our animals are transported within close proximity to each other inside the aircraft we do require proof that they are free of major diseases (also known as the core diseases).

We will ask you to provide evidence from your vet. This may be a current vaccination certificate (sighted by us not less than 7 days before the flight), or titre testing results issued within the 12 months prior to your pet’s flight.

Please refer to our Fit To Fly policy for detailed requirements including for puppies and kittens Flight Terms & Conditions .

Our number one goal is to make sure every single animal that travels with us arrives and departs happy, healthy and stress free.

We don’t want to make the process any more cumbersome or expensive than necessary, so in the vast majority of our VIPs (Very Impawtant Passengers) this will not be needed.

Our Flight Terms & Conditions policy has detailed information on the requirements that need to be met for your pet to fly with us. In some cases, such as very young or very old pets, pregnant animals, sick animals, and where there may be concerns regarding a pet’s fitness to fly, we will discuss this with you and work through the options.

We reserve the right to request that a veterinary health certificate be provided if we are concerned that there is risk of adverse impacts to your pet from flying.

Click Flight Terms & Conditions to read or download our Fit To Fly policy  .

Cats do not have any special quarantine requirements for entry to Tasmania.

All dogs entering Tasmania, unless they are returning Tasmanian residents who departed Tasmania less than 14 days prior to re-entry or meet the requirements for exemption, must provide proof of treatment given within 14 days prior to entry against Hydatid Tape Worm.

The treatment is in the form of a drug named Praziquantal and is contained in a number of all wormer type tablets. You MUST take care to ensure that the worming treatment you provide prior to your pet’s travel contains the Praziquantal.

You will be required to present evidence of the administration of the treatment, or evidence of meeting the exemption category, at least two days prior to your pets’ flight (this may be in the form of the wormer packet with details recorded of the day the treatment was given, or a statutory declaration confirming the details, or a veterinary certificate). We are required to carry the evidence with us on arrival in Tasmania.

Biosecurity Tasmania has advised of new regulations for dogs entering Tasmania which came into effect from 1st July 2021. All dogs must be physically checked in the 24 hours prior to entry to Tasmania to ensure they are free from the Brown Dog Tick also known as Rhipicephalus sanguineus. A declaration must be completed for each dog by the person responsible for the dog which confirms that the dog has been physically examined by them and is free of the Brown Dog Tick and is healthy.

We will provide the appropriate form to our clients with their booking confirmation email along with instructions for its’ completion and deadline for submission to us (this will be midday the day before their flight).

More details on requirements and exemptions can be found on the Biosecurity Tasmania website here: CLICK HERE